Ask 100 people to define Change Management, and you'll get 100 different definitions. At the end of the day, the definition is just semantics. What really matters is whether you can implement a Change Management program in a practical way that allows you to support your organization in successfully achieving its goals. Whether you're a Change Manager, a consultant, or the tech. guy who was told to "figure out some Change Management stuff," this blog will help address common issues and topics you're likely to run into along the way.

Sunday, August 25, 2013

Change Management Checklists: Communication

You could write an entire blog dedicated to communication (in fact, I believe there may be one or two out there).  I'm going to try to condense all of that information into my top 10 communication activities. Read on...

Communication Activities
  • Collaborate with the Corporate Communications department (if your organization has one)
  • Conduct a vehicle analysis
  • Conduct an audience analysis
  • Determine the review process for various types of communications and vehicles
  • Create a detailed communication plan
  • Write communications - keep them short, simple, and relevant
  • Spell check, grammar check, and have someone else do a second review
  • Develop and monitor feedback channels - remember...communication is a two-way activity!
  • Update your communication plan based on feedback you receive
  • When you think you've communicated enough, communicate more
Let me know: What is the most effective communication you have ever received at work?


  1. Great work - very practical, high-level, relevant. In my experience, we also begin this process by identifying the urgent need for change and creating a clear and compelling vision, which we align with communications (although that may be considered pre-communication activities). Keep up the good work Emily!

  2. Nice post!!! Change management is a system for diminishing and overseeing imperviousness to change when actualizing methodology, engineering or authoritative change.